Human Expertise for Your Highest-Value Players.
When AI automation isn't enough — our trained iGaming agents handle VIP relationships, withdrawal disputes, bonus queries, and responsible gambling conversations with empathy and compliance.
Everything Contact Centre by Humans Includes
VIP Account Management
Dedicated agents assigned to your top-tier players — building relationships that drive lifetime value.
Dispute Resolution
Trained agents handle withdrawal disputes, bonus disagreements, and escalations to protect player trust.
Multilingual Support
15+ languages covered including Russian, Turkish, Portuguese, Spanish, Arabic, and more.
Responsible Gambling Conversations
Certified agents conduct RG check-in calls and interventions in compliance with UKGC/MGA requirements.
Hybrid AI + Human Handoff
AI handles volume; complex cases are escalated to humans automatically with full conversation context.
iGaming-Native Training
Agents trained specifically in iGaming products, regulation, and player psychology — not generic call centre staff.
How Operators Use Contact Centre by Humans
VIP Churn Prevention
Proactive outreach to high-value players showing early churn signals — personal calls from their named account manager.
First Deposit Conversion
Registered-but-not-deposited players receive a personal welcome call within 24 hours.
Withdrawal Dispute Recovery
Empathetic dispute resolution to retain players who would otherwise permanently churn after a negative experience.
RG Intervention Calls
Mandatory responsible gambling check-in calls handled by certified agents with proper documentation.
Contact Centre by Humans Pricing
Per-agent or per-hour SLA packages. Hybrid with AI available.